Terms of Service

1. Acceptance of Terms

By accessing or using QuoteDr (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

QuoteDr is a SaaS platform that provides quoting and invoicing software for service businesses. The Service allows you to create professional quotes, manage invoices, track payments, and generate reports. We continuously improve the Service and may modify features or functionality at any time.

3. User Accounts & Responsibilities

Account Creation: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security: You must notify us immediately of any unauthorized use of your account or any other breach of security.

User Conduct: You agree not to use the Service for any illegal purpose, to interfere with or disrupt the Service, or to attempt to gain unauthorized access to the Service or other systems.

4. Subscription & Billing

QuoteDr offers monthly and annual subscription plans. Payment is processed through Stripe. You agree to provide accurate and complete payment information and to keep your payment information current.

Payment Terms: Subscription fees are charged in advance. You may cancel your subscription at any time, but cancellation will take effect at the end of the current billing period.

Refunds: Refunds are available within 7 days of purchase for new subscriptions. Contact support@quotedr.io for refund requests.

5. Free Trial

We may offer a free trial of the Service. Trial access is limited and may be revoked at any time. Trial users are subject to the same terms as paid subscribers, except for billing requirements.

6. Acceptable Use Policy

You agree not to:

• Use the Service to generate fraudulent or misleading documents
• Violate any applicable laws or regulations
• Attempt to reverse engineer, decompile, or disassemble the Service
• Upload malware or malicious code
• Harass, abuse, or harm other users

7. Intellectual Property

User Data: You retain ownership of all data you create and store in the Service, including quotes, invoices, and customer information.

QuoteDr Software: QuoteDr and its entire content, features, and functionality are owned by ALD Direct Inc. and are protected by international copyright, trademark, and other intellectual property laws.

License: We grant you a limited, non-exclusive, non-transferable license to use the Service solely for your business purposes.

8. AI Features and Transcript Records

AI features create drafts and may not always interpret every word, quantity, measurement, or trade instruction correctly. QuoteDr may use automated cross-checks and review tools to reduce errors, but AI output is not guaranteed to be complete or error-free.

Text submitted through Voice To Quote is saved to your account as described in our Privacy Policy. Before Voice To Quote can use the microphone for the first time, you must explicitly choose either private 14-day audio retention or Transcript only. No QuoteDr audio recording begins before that decision. Your selection is remembered as your account default, shown in Voice To Quote, and can be changed later.

QuoteDr staff do not routinely view transcripts. QuoteDr Support cannot listen to original audio unless you explicitly authorize the exact recording for a specific customer-support investigation and case. Authorized support may review a transcript only after you ask us to investigate a reported AI Voice issue, using an exact account identity and a real case or investigation reason. Audio access is case-bound and audited. Audio normally expires after 14 days; case-specific preservation requires your explicit authorization, and the 30-day post-case deletion rule and other retention controls are described in the Privacy Policy.

Avoid dictating access codes or unnecessary sensitive information. You can use the visible pause control during a private conversation. These records are investigation evidence that requires a human support investigation.

A support investigation does not automatically guarantee a credit, refund, reimbursement, or other payment. Any resolution is determined case by case and nothing in these Terms limits rights or remedies that cannot be limited under applicable law.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

10. Limitation of Liability

To the maximum extent permitted by law, ALD Direct Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

11. Termination

We may terminate or suspend access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: breach of these Terms, violation of applicable laws, or suspected fraud.

Upon termination, your right to use the Service will immediately cease. You may be required to delete or cease using all data related to the Service.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@quotedr.io